So, you have made the switch from gas to electric vehicles. Good job! That choice is going to save you and the planet in the long run. Like any electronic device however, there can be IT problems to solve. Anyone who has ever broken their phone charger will tell you it’s the most frustrating problem to have, and for a vehicle charging station, the frustration is 10 fold.
- Is Your EV Charging Station Not Working Properly?
- Reasons Your Tesla Charging Station May Not Be Working
- Reasons Your JuiceBox Charging Station May Not Be Working
- Reasons Your WallBox Charging Station May Not Be Working
- Software & Firmware Troubleshooting
- Preventing Future EV Charger Issues
- Contact Santella Electric to Repair Your Faulty Home EV Charging Station
- Frequently Asked Questions
Is Your EV Charging Station Not Working Properly?
It is always important to check with the latest manufacturing codes. While they may vary based on the model, we will go over a checklist of standard issues that may be causing the charging station to malfunction:
The Cable is not fully connected at both ends
Be sure to double check that the cable is plugged all the way in. Also check for dirt damage, wear or frayed insulation. Try unplugging both ends of the cable before re-inserting them firmly to ensure a full connection is made. New sockets can be stiff, so be sure you actually fit the connection.
Delay timer in the car
Charging may not occur if a schedule has been set in the electric car. Check that you have not set a delayed charging time in the car.Smart charging has been activated
You may have activated smart charging in the app and so charging is not scheduled till later. Tab the “Boost” in the app to start charging straight away (it can take a minute for the charge point to respond) or untick smart charging from the settings page and tap save.Reasons Your Tesla Charging Station May Not Be Working
Older Tesla charging stations include an LED light on the wall mounted charging connector. If your charging station is not working, the color and pattern of the light blinks will indicate what is wrong. All red blink codes pause for one second and then repeat. You can contact Tesla directly for support here.
Current models show detailed code messages inside the app but also show LED indicators. Before attempting to fix a problem check the app to see specific errors. This will save you time as it will show whether it’s a power issue, communication failure or ground fault.
No Lights
Solid Red
One Red Blink
Two Red Blinks
Three Red Blinks
Three red blinks, with green streaming
Four Red Blinks
Five Red Blinks
Six Red Blinks
Seven Red Blinks
Reasons Your JuiceBox Charging Station May Not Be Working
Juicebox Charging stations, come equipped with audio error codes, meaning, that should an error occur while charging, audible tones will be heard. Buzzer tones indicate what type of error is occurring. You can contact JuiceBox directly for support here.
1 Continuous tone, no breaks
1 repeating beep, short break
2 short beeps, then a break
3 short beeps, then a break
4 short beeps, then a break
5 short beeps, then a break
Reasons Your WallBox Charging Station May Not Be Working
The Wallbox Charging Station, has a line of LED lights on the wall mounted Wallbox, whose colors will indicate the kind of error you are experiencing. However, a number of issues do not cause a color change. If the lights are off, the box is not receiving power, and if they are blue, it is charging up for a scheduled charge, please see the common error fixes at the beginning of the article. You can contact WawllBox directly for support here.
Red Light
The vehicle only charges at a low power
Software & Firmware Troubleshooting
Newer EV chargers rely on internal software for safety checks, scheduling, and communication to your vehicle. Turning off the charger for 30 seconds often clears codes temporarily. If the code pops back up check for firmware updates in the app as this can resolve errors.
Preventing Future EV Charger Issues
One of the best ways to prevent charger issues is to have a professional install it. Be sure it fits your home’s electrical capacity or alter your panel to compensate for the usage. After the charger is installed, keep the cable clean, and hang it above the ground. With smart chargers keep it connected to Wi-Fi for auto software updates.
Contact Santella Electric to Repair Your Faulty Home EV Charging Station
Many of the above errors require electrical service both to diagnose the problem, as well as to solve the problems. Santella Electric is an electrical service and repair company servicing Fairfield County, CT. If you own an electric vehicle in Fairfield or Westchester County, be sure to call Santella Electric to help repair your charging stations. We are available around the clock for emergency repairs and services. Call at any time and speak with a member of our team. And don’t worry, When we at Santella Electric perform electrical upgrades or repairs to your home, the work will be done completely safely & securely. Our electrical technicians are highly skilled and go above and beyond to ensure the highest level of service for every customer.
Contact us below and get in touch today!
Frequently Asked Questions
How can I prevent repeated EV charger malfunctions?
Be sure to have your charger professionally installed. Many problems stem from underpowered chargers or overloaded electrical systems.
What maintenance helps avoid EV charger issues?
A little attention goes a long way, be sure the connector is clean, dry and properly mounted above the ground. For compatible chargers always keep the unit connected to Wi-Fi allowing for updates.
Can electrical surges damage EV charging stations?
Yes. Surges can affect the charger’s internal components over time. A surge protector can help protect your unit.
How often should EV chargers be inspected?
Most chargers don’t necessarily need to be inspected annually but it is smart to visually go over your charger every few months.
What causes recurring EV charger problems?
Reoccurring problems usually come from faulty connections, damaged cables or components and sometimes power outages.
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